Refund policy

ARTICLE 8 : RIGHT OF WITHDRAWAL

8.1 EXISTENCE, ABSENCE OR LOSS OF RETRACTING RIGHT

Pursuant to Article L. 221-18 of the Consumer Code, the Customer has a withdrawal period of fourteen (14) free days from the date of receipt of the Products ordered (the day of receipt of the Products ordered is not counted within the time limit, the latter starting to run the following day. If this withdrawal period expires on a Saturday, Sunday or on a holiday or on a holiday, it shall be extended until the first following working day).

However, Article L. 221-28 of the Code of Consumption states that "The right of withdrawal may not be exercised for contracts: 6. Supply of goods which, after being delivered and by their nature, are inseparably mixed with others."

8.2 MODALITES FOR EXERCISING THE RIGHT OF RETRACTION

In order to exercise the right of withdrawal, when the latter may be exercised, the Customer must, within the period of fourteen (14) days indicated above, submit to BOHIN FRANCE, the standard form of exercise of the right of withdrawal (download here) or a statement, without ambiguity, expressing his willingness to withdraw, at the address indicated in Article 1 of these Conditions. In this context, the Customer must return the Product(s) at its exclusive expense, within fourteen (14) days of the communication of its decision to withdraw, in their original package, unused and in perfect condition, with no trace or brand, with any labels, accessories or gifts offered to the address indicated in Article 1 of these Conditions. Only the return cost of the Product(s) remains the responsibility of the Customer. The Customer is reminded that, in accordance with the provisions of Article L. 221-23 of the Consumer Code, its liability may be incurred in the event of impairment of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Products.

8.3 CUSTOMER REIMBURSEMENT IN CASE OF RETRACTION

In the event of withdrawal of the Customer under the conditions set out above, BOHIN FRANCE undertakes to reimburse the Customer for all sums paid, including delivery costs, within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw. However, BOHIN FRANCE is entitled to defer this refund until the Products are actually recovered or until the Customer has provided proof of their shipment, whichever is the earlier. BOHIN FRANCE shall effect this refund using the same means of payment as that used by the Customer for the initial transaction, unless the latter expressly agrees that BOHIN FRANCE should use another means of payment and insofar as the refund does not entail any charge. In any event, BOHIN FRANCE is not obliged to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method proposed by BOHIN FRANCE. In case of exercise of the right of withdrawal for a part of the order, no refund of the initial delivery costs will be due in case of flat-rate delivery costs. Conversely, if the delivery costs depend on the number of Products ordered, the reimbursement of the delivery costs will be carried out in proportion to the Products ordered which are the subject of the retraction.